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In page U.S. Bancorp:
"In December 2019, the bank dismissed Emily James, a Portland, Ore., call-center employee, after she personally gave $20 of her own money to a customer in need, Marc Eugenio. On Christmas Eve, Eugenio ran out of gasoline and cash, and he was stranded at a gas station when his U.S. Bank debit card was rejected because funds he had deposited two days earlier had not yet been released into his account as he had been promised. After an unsuccessful attempt to release the funds, James met Eugenio at the gas station during her break and offered him $20 from her own pocket as a Christmas Eve act of kindness. She was fired from her job, despite U.S. Bankcorp's policy that "Our employees are empowered to do the right thing."[56]
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